Terms and Conditions

Welcome to Pupe & Cavalieri. These terms and conditions (the “Conditions”) apply to www.pupeandcavalieri.com (the “Website”) which is operated by Pupe & Cavalieri Ltd, a company registered in England and Wales with registered number 08996158. For the purposes of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to Pupe & Cavalieri Ltd. By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.

The following terms and conditions will apply between you and Pupe & Cavalieri Ltd, when you purchase a product/s (“Product/s”) from us. Please read these Conditions of Sale in conjunction with the Conditions of Use.

Product Description

We have made every effort to describe and display the Products as accurately as possible. However, all descriptions, photographs, specifications or illustrations contained on Pupe & Cavalieri’s website are issued or published for the sole purpose of giving an approximate idea of the products described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

All sizes and measurements are approximate but we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Website

While Pupe & Cavalieri Ltd takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this website will be uninterrupted and error free.

Pricing & Payment

Prices displayed on our Website are in Pounds Sterling and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section.

Acceptance of your orders

Orders placed with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that all goods and applicable charges have been paid in full.

We will confirm our acceptance of your order - on receipt of cleared funds – by email (where a valid email address is provided)

We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:

      The Product ordered being temporarily or permanently out of stock

      Our inability to obtain authorisation of payment

      The identification of an error within the Product information, including price or promotion

If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery

Orders are dispatched within a few days - subject to payment and stock availability. If any products are out of stock, we will notify you as soon as possible by email. 

Postage and packing charges are as follows:

      UK – Standard (2-3 Days) Delivery in the UK is charged at £6.95 per order.

      Europe - Delivery to Europe is charged at £10.95 per order.

      International / Worldwide - Delivery to the rest of the world is charged at £20 per order

If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. Pupe & Cavalieri Ltd will not be responsible for these charges.

We must be informed of parcels not arriving as soon as possible. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued if the parcel is deemed lost in transit by the relevant delivery company.

Attempted Deliveries

All deliveries require a signature. If you are not available to receive the parcel the courier will automatically redeliver on the next working day. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be an additional charge for re-posting.

Missing or Damaged Products

Every item sold through pupeandcavalieri.com is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.

Please feel free to contact us on info@pupeandcavalieri.com and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, our only obligation will be either:

      to replace any Products that are damaged or defective; or

      to refund to you the amount paid by you for the product in question.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition.

Returns / Exchange Policy

If you wish to return/exchange an order you must notify us within 7 days of receiving the order by email at info@pupeandcavalieri.com quoting your name and order number. Clearly explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details and images where necessary.

Your item(s) should be returned with your original invoice/receipt and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item.

Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid minus postage costs. 

Please note that all clothing must be returned in a new, clean and unworn condition with the original garment tags still attached.

Due to hygiene reasons we are unable to offer a refund and/or exchange on ALL hair accessories..

If you have requested a refund, and it has been received and approved, we will credit the original payment card for the sum paid within 15 working days.

All unwanted goods purchased at sale/discounted items we are unable to offer a refund, however we are happy to exchange the item(s) for another sale/discounted item for the same purchase value or more provided they are in perfect condition and represented on the original receipt.

Postage costs at the current rates will be charged for all exchanges returned to customer.